Last updated: 31st December, 2024

We, at Rivea World Private Limited (Rivea, we, our, us), provide an online platform, which hosts skill-based games to be played casually, or for real money, content, and related solutions (Services), via our mobile application, titled “QZone” (Platform, this shall be included in the definition of “Services”) to end users (Users, you, your).

These Terms of Use (Terms) are legally binding and must be read in conjunction with the Privacy Policy (www.qzone.live/privacy-policy), both of which shall form a legally binding agreement.

By accessing, downloading or using these Services, you agree to be bound by these Terms.

You are requested to carefully read these Terms from time to time before using the Platform or participating in a contest. You should check these Terms periodically for changes. Users acknowledge and accept that they may be subject to receiving periodic communications, in relation to their obligation to comply with the terms. Your continued use of the Platform and the Services shall be deemed to be effective and valid consent.

Tax & TDS Policy

1. In compliance with amendments made to the Central Goods and Services Tax Act, 2017, Integrated Goods and Services Tax Act, 2017, respective State Goods and Services Tax Acts, 2017 and other laws, rules, or notifications governing indirect taxes effective from October 1, 2023 (hereinafter collectively referred to as “GST Laws”), deposits made by Users will be subject to levy of GST at the rate prescribed under GST Laws from the aforementioned effective date. Users understand and agree that the amount they deposit will be “inclusive of GST” and will be adjusted for any discount received by the User in their Unplayed wallet, if applicable. To illustrate, GST will be calculated as “total amount collected X (Tax Rate in % of IGST, or as the case may be, CGST, SGST, or UTGST/100+ sum of tax rates, as applicable, in %)”. The GST amount will not be refundable to the customer for the withdrawal in any form. Users also acknowledge and agree that the address details they provide, if any, will be treated as their address on record for the purpose of GST Laws. Users may view their address details through their Platform profile. If there is any change in their address details, Users must promptly update their Platform profile, to ensure that their correct and updated address remains recorded by Rivea.
2. Further, any other taxes/levies/duty etc., as applicable, will be paid by the user of the Services.
3. Rivea deducts tax at source, i.e., TDS, on the net winnings of a user per its responsibility under applicable law, including as per Section 194BA of the Income Tax Act, 1961. The rate of such TDS will be as prescribed under the Finance Act of the respective financial year.
4. Rivea deducts TDS on net winnings as per applicable law. Whether such net winnings are in cash or in kind or partly in cash or partly in kind, of a User. The value of TDS deducted will be irrespective of the mode of payment.
5. A User must provide his valid PAN so that Rivea can file TDS deducted accordingly. The same PAN details will be used by Rivea for filing the quarterly TDS return under Section 200(3) of the Income Tax Act, 1961.
6. In the event that the PAN is not furnished by the User, Rivea will be liable to deduct TDS at the rate of 30%, or at such prevailing rates that may otherwise be prescribed under applicable law. Furthermore, the User may not be allowed to credit/ withdraw any amounts to their account, unless such User has submitted their PAN with Rivea.
7. If a User provides erroneous, incorrect PAN details, the User will be deemed to have not provided their PAN at all.
8. Any prize distributed in kind to the user will also be treated as an instance of withdrawal for the purposes of applicability and calculation of TDS.
9. TDS has to be paid within 24 hours. Kindly provide Rivea a time period of 15 working days to deliver your prize.
10. To claim your winning product, if TDS is applicable (as per Section 194BA read with Section 115BBJ of the Income Tax Act, 1961) on your winning, the winner gets 24 hours' time to pay TDS from the time of winning to claim their prize. If a user fails to pay TDS within 24 hours his/her winning will be considered as expired.
11. Rivea’s TDS policy is based on Applicable Law. Rivea reserves its rights to modify/ change/ amend the TDS policy in case of change in TDS provisions under Applicable law and apply TDS provisions applicable at the relevant time.

Payment Terms

12. In respect of any transactions entered into on the Platform, including making a payment to participate in the paid versions of Contest(s), Users agree to be bound by the following payment terms:
    1. Subject to these Terms, all amounts deposited by the User after deduction of applicable GST are pre-disclosed and are held merely in a fiduciary capacity to facilitate gameplays, until determination of the Winners and distribution of prizes. Users inter-se agree that Winners of respective contests will pay the pre-disclosed Platform Fees, on behalf of the remaining Users.
    2. The User may participate in a Contest wherein the User must contribute a pre-specified contribution towards the Prize Money Pool of such Contest, which will be passed on to the Winner(s) of the Contest after the completion of the Contest as per its terms and conditions. Rivea has no right or interest in this Prize Money Pool, and only acts as an intermediary engaged in collecting and distributing the Prize Money Pool in accordance with the Contest terms and conditions. The amount paid-in by the User towards the Prize Money Pool is debited from the User’s account balance, as described below.
    3. Users availing the Services are provided with three categories of accounts for processing and reconciliation of payments: (i) ‘Play Balance’ Account, (ii) ‘Winnings’ Account, and (iii) ‘Bonus’ Account. Amounts available within these categories of Accounts may not be transferred to another category, or to any third party Accounts.
    4. User's winnings may be credited in any wallet sub-section (Play Balance, Bonus, Winnings) in any proportion at Rivea’s discretion. Amounts remitted by Users through designated payment gateway are credited to a User’s Play Balance Account.
    5. Each time a User participates in any contest on QZone platform, the pre-designated amount may be debited in any proportion and order from any of the three wallet sub-sections (Play Balance, Bonus, or Winnings), per Rivea’s discretion.
    6. In case there is any amount remaining to be paid by the User in relation to such User’s participation in any match(s) or Contest(s), the User is directed to the designated payment gateway to make such payment. In case any amount added by the User through such payment gateway exceeds the pre-designated amount, such excess amount will be transferred to the User’s Play Balance Account and will be available for use in participation in any match(s) or Contest(s) or for withdrawal in accordance with these Terms.
    7. Debits from the Play Balance Account to enable a User’s participation in a Contest are made in order of the date of credit of amounts in the Play Balance Account, and accordingly amounts credited into the Play Balance Account earlier in time are debited first.
    8. A User is permitted to withdraw any amounts credited into such User's Play Balance Account for any reason whatsoever by contacting Rivea Customer Support. All amounts credited to a User's Play Balance Account must be utilized within 60 days of credit. If any unutilized amount lies in the Play Balance Account after the completion of 60 days from the date of credit of such amount, Rivea reserves the right to forfeit such unutilized amount, without liability or obligation to pay any compensation to the User. Users may compulsorily be required to provide valid photo identification and address proof documents for proof of identity and address in order for Rivea to process the withdrawal request. The name mentioned on the User's photo identification document should correspond with the name, if provided by the User at the time of registration on the Platform or otherwise within the Profile section on the Platform, as well as the name and address existing in the records of the User's bank account as provided to Rivea. If no bank account has been registered by the User against such User's account with Rivea, or the User has not verified his/her User account with Rivea, to Rivea’s satisfaction, and in accordance with these Terms and Conditions, Rivea will provide such User with a notification to the User's email address as maintained in Rivea’s records at least 30 days prior to the request date, and in case the User fails to register a bank account with his/her User Account and/or to verify his/her User Account by the request date, Rivea will be entitled to forfeit any amounts subject to transfer. Failure to provide Rivea with a valid bank account or valid identification documents (to Rivea’s satisfaction) may result in the forfeiture of any amounts subject to transfer in accordance with this clause. Requests to withdraw amounts deposited by Users into their Play Balance Account will be processed net of GST, i.e., the GST paid on the deposited amount will be ineligible for refund.
    9. Withdrawal of monies from the Play Balance Account, may, therefore, only be allowed subject to the following process – PAN submission, Aadhaar verification, geolocation verification (as no withdrawal can happen outside the country), the withdrawal bank being that of the same person as per the verified documents. Withdrawal will be subject to processing fees and applicable taxes. Furthermore, any bonuses that may have been given as offers would be forfeited or adjusted at the time of withdrawal. Additionally, withdrawals from the Play Balance Account will be subject to a processing fee charged at 30% of the amount intended to be withdrawn.
    10. Users shall have full control over the amounts standing to their credit in their Winnings Account in accordance with these Terms. However, withdrawals from the Winnings Account may be subject to certain limits and conditions as determined by the Platform, based on the user's loyalty level and user's risk profile to prevent illegal or fraudulent activities. While Users retain full control over their winnings, they may not be permitted to withdraw the entire amount in one transaction due to these limits. The Platform reserves the right to modify or adjust these limits based on ongoing assessments of the user's activity and behaviour. Any changes will be communicated to the users through the Platform's interface.
    11. Withdrawal of any amount standing to the User's credit in the Winnings Account may be made by way of a self-serve withdrawal request from within the Platform, but the amount will be forfeited upon completion of 60 days from the date of credit of such amount in the User's Winnings Account or upon completion of 60 days of inactivity, without liability or obligation to pay any compensation to the User. To facilitate withdrawals, Rivea may charge Users a processing fee at a rate determined by it in its sole discretion, which may vary for different Users. The applicable processing fee at the time of withdrawal is displayed on the withdrawal interface on the Platform at all times.
    12. Further, in order to conduct promotional activities, Rivea may issue Bonus points (i.e., a Discount) to the User in any form for the purpose of participation in any Contest(s). Bonus (i.e., Discount) utilized by Users will be deducted from the entry fees payable to participate in a game/Contest. Rivea may give Bonuses (i.e., Discounts) of the following forms and/or types to Users, into their Bonus Account:
        1. Add Cash: Given to Users who make a new deposit to their Add Cash account through payment gateways, as a percentage of the amount deposited.
        2. Free Ticket: Given to Users as part of a novel User journey or through different User engagement actions. Free Tickets may be used to play games of skill at a 100% Discount.
        3. Leaderboard: The Platform has multiple types of milestone and performance linked leaderboards, based on Users’ performance in games of skill. Leaderboard rewards and/or Bonuses are credited in the Bonus Account.
        4. Loyalty: These are based on Users’ loyalty levels. Loyalty reward points may be redeemed for Bonus points, credited in the Bonus Account.
        5. New User: These are offered to new Users who achieve specific milestones on the Platform, to aid their Platform experience.
        6. Partial Discounts: Given to Users as part of a novel User journey or through different User engagement actions. Partial Discounts may be used to play games of skill at a partial Discount.
        7. Rakeback: Given to Users based on their performance and engagement actions on the Platform.
        8. Invite Friends: Offered as per the standard Invite Friends terms, described in more detail at Clause 54 below.
        9. Sign Up: Offered to new Users who sign up on the Platform, to allow them to experience the Platform.
        10. Discount Points: Rivea offers bonus to the Users when they add amounts to their Unplayed Wallet, as per schemes run by Rivea from time to time.
    13. The usage of any points issued will be subject to the limitations and restrictions, including without limitation, restrictions as to time within which such points must be used, as applied by Rivea and as may be notified to the User at the time of issue of such amount. The issue of any points to the user is subject to Rivea’s sole discretion and cannot be demanded by any User as a matter of right. The issue of any such amount by Rivea on any day will not entitle the user to demand the issuance of such amount at any subsequent period in time nor create an expectation of recurring issue of such amount by Rivea to such User. Bonus points will not be withdraw-able or transferrable to any other account of the User, including the User’s bank account, or of any other User or person, other than as part of the winnings of a User in any Contest(s). In case the User and/or Rivea terminates his/her account, all Bonus points granted to the User will return to Rivea and the User will not have any right or interest on such points.
    14. ALL BONUSES CREDITED IN A USER’S ACCOUNT WILL BE VALID FOR A PERIOD OF UP TO 14 DAYS FROM THE DATE OF CREDIT. THE BONUS WILL LAPSE AT THE END OF 14 DAYS, AND NOT REFLECT IN A USER ACCOUNT THEREAFTER. Further, Bonus may be credited in any wallet sub-section (Unplayed, Bonus, Winnings) in any proportion at Rivea’s discretion.
    15. Upon confirming a transaction on the Platform, Users are bound by and must make payment for that transaction.
    16. The User acknowledges that subject to time taken for bank reconciliations and such other external dependencies that Rivea may have on third parties, transactions on the Platform may take up to 24 hours to be processed. Any amount paid or transferred into the User's Play Balance Account or Winnings Account may take up to 24 hours to reflect in the User's Play Balance Account or Winnings Account balance. Similarly, the utilization of the Bonus points or amounts debited from Play Balance Account or Winnings Account may take up to 24 hours to reflect in the User's Play Balance Account or Winnings Account balance. Users agree not to raise any complaint or claim against Rivea in respect of any delay, including any lost opportunity to join any Contest or match due to delay in crediting of transaction amount into any of the User's accounts.
    17. A transaction, once confirmed, is final and no cancellation is permissible. Rivea may, in certain exceptional circumstances and at its sole and absolute discretion, refund the amount to the User after deducting applicable cancellation charges and taxes. At the time of the transaction, Users may also be required to take note of certain additional terms and conditions and such additional terms and conditions will also govern the transaction. To the extent that the additional terms and conditions contain any clause that is conflicting with the present terms and conditions, the additional terms and conditions will prevail.
    18. The terms of play of each game are displayed on the Platform for the User’s reference. The User may also see the fixed/ variable Winnings amount a User may win on participation and successful completion of a Contest, on the Platform. Such amounts will be decided by Rivea for each Contest separately. The User would be eligible to withdraw only to the extent of their Winnings (before that expires) and after submission of relevant documentation to Rivea.
    19. Invoicing: Post 1st October, 2023, Rivea will issue an invoice for the amount of cash deposited by the User in their Unplayed wallet for playing games. Users may request for these invoices within 30 days from the date of the relevant transaction. Rivea may be unable to entertain invoice requests received after this period. Link to the Invoices will be provided to Users on the Platform itself. Shared Invoice links will expire within 60 minutes of creation if not downloaded. Users can request for another link if required. For any grievance related to invoicing, Users may reach out to support@riveaworld.com. For avoidance of doubt, if despite your valid request, you are not able to access a copy of the invoices issued for your transactions, please reach out to us at support@riveaworld.com, and we shall strive to respond to you within 30 working days of your request, with a copy of the same.