Last updated: 31st December, 2024

We, at Rivea World Private Limited (Rivea, we, our, us), provide an online platform, which hosts skill-based games to be played casually, or for real money, content, and related solutions (Services), via our mobile application, titled “QZone” (Platform, this shall be included in the definition of “Services”) to end users (Users, you, your).

These Terms of Use (Terms) are legally binding and must be read in conjunction with the Privacy Policy (www.qzone.live/privacy-policy), both of which shall form a legally binding agreement.

By accessing, downloading or using these Services, you agree to be bound by these Terms.

You are requested to carefully read these Terms from time to time before using the Platform or participating in a contest. You should check these Terms periodically for changes. Users acknowledge and accept that they may be subject to receiving periodic communications, in relation to their obligation to comply with the terms. Your continued use of the Platform and the Services shall be deemed to be effective and valid consent.

Services

1. You hereby represent that you have attained the age of majority to access the Services and the Platform. You will not in any manner use our Services or Platform, if you are not of at least 18 years of age.
2. The games on the Platform, which can be played for real money, are open only to Indian residents except the residents of states of Assam, Nagaland, Sikkim, Meghalaya, Andhra Pradesh, and Telangana (hereinafter “Prohibited States” which for the purpose of these terms will mean states which have prohibited playing games of skill for real money, either by way of legislation, or as per judicial precedents). This list of Prohibited States may change from time to time; you are advised to peruse the terms from time to time to apprise yourselves of the updated list. Rivea does not offer poker for stakes within the territory of Gujarat. Users are permitted to access the free to play versions of all games, if they are so made available on QZone, regardless of their state of residence.
3. If you are residing and/or accessing the Platform from any region/state/country where a contest for stakes is prohibited or restricted by law or other reasons, then you are prohibited from registering and participating in the said contest. You must comply with the laws that apply to you.
4. In case you participate in the contest by misrepresentation, we in our sole discretion may disqualify you at any stage of the process, withhold any prize that you may have won and take legal action against you. If you are found or suspected to be defrauding the systems of the Platform in any manner then you will be debarred from participating in contest(s) and we may take legal action against you.
5. To ensure compliance with the above conditions, before accessing the online games offered by us, you remain liable to inform us about the State in which you are located. Such information can be passed on to us by updating the “State” information on the Platform/application.
6. No person, whether Rivea’s employee or not, involved in the development, maintenance, or operation of the Services, may participate in any contest on the Platform, if their participation may alter or unfairly influence their performance in such contest, except without Rivea’s written permission, and subject to such terms as Rivea may impose.
7. Rivea reserves the right to withdraw or discontinue or terminate a contest at any stage without prior notice and without any liability whatsoever to you.
8. In any contest on the Platform, which is being played for money, in case of a draw/tie, the final decision would be that of Rivea, and you will not be entitled to any refunds in such a situation.
9. Rivea gives its users a personal, royalty-free, non-assignable, non-exclusive, and revocable limited access to use its Platform and avail its Services. Such access is for the sole purpose of enabling the personal and private usage of the Services by Users, as provided by Rivea, in accordance with these Terms. Rivea may, at its own discretion, cease totally or partially, and/or permanently or temporarily restrict the access to the Platform without prior notice or communication to the Users.
10. Each game available on the Platform will be governed by the specific set of rules which are featured against each game, and we urge you to peruse the same before accessing them.
11. Any charges incurred by the Users for accessing the Services, including but not limited to internet connection and/or mobile or data charges, remain the full responsibility of the Users.
12. The content made available through the Services is provided on an “AS IS” basis. We do not make any representations, warranties, or guarantees, in relation to the quality, suitability, truth, accuracy or completeness of any content made available on the Platform. The Users acknowledge the sole responsibility for and assume all risk arising from their use or reliance of any content.
13. You agree not to: circumvent, remove, degrade, deactivate, or thwart any of the contents of our Services; use any robot, spider, scraper, or other means to access our Service. You also agree not to decompile, reverse engineer, and disassemble any software or other products or processes accessible through our Service. You agree to not threaten, coerce, defame, harass, bully, offend, or engage in offensive communication with us, our employees, or our service partners. Additionally, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy, or limit the functionality of our Service. If you engage in any conduct that violates these Terms, or otherwise engage in any illegal or fraudulent use of our Services, we may restrict or terminate your use of the Services, and block, restrict, or forfeit any amounts, prizes, or privileges that you may have received on the Platform, or that have otherwise been given to you. We may also seek refunds and take legal action against you.

Accounts

14. You must register with our Platform to be able to avail our Services and may be required to provide such necessary details and identification proof/s for us to create a valid and accurate profile for your use. As you may also avail the Services to play for real money, any withdrawals made by you will be subject to any KYC considerations that are mandated in law.
15. You may be able to use a social media log-in to register with us. In such circumstances, you will be bound by any terms of use and privacy policy of such third-party companies, and Rivea does not have any control over their operations. We urge you to familiarize with their policies before you proceed with such registration and linkages.
16. A User may be able to register or operate up to two User accounts with Rivea. If Rivea is made aware that a User has registered more than two User accounts with Rivea, or is using multiple mobile numbers to play on the Platform, it may restrict your use of the Services, and block, restrict, or forfeit any amounts, prizes, or privileges that you may have received on the Platform, or that have otherwise been given to you.
17. Users are responsible for safeguarding their access to the Services and follow the general internet etiquettes that must be adhered to. Rivea will not be responsible for any loss that Users may suffer because of any unauthorized access granted to their accounts and/or use of the Services, and Rivea accepts no responsibility for any losses or harm resulting from such unauthorized use, whether fraudulently or otherwise.
18. In the event any user breaches, or Rivea reasonably believes that such User has breached these Terms, or has illegally or improperly used Services, Rivea may, at its sole and absolute discretion, and without any notice to the user, restrict, suspend or terminate such user's account and their access to all or any part of Services, and take such legal action as may be necessary.
19. Users agree to exit/log-out of their accounts at the end of each session. Rivea will not be responsible for any loss or damage that may result if the User fails to comply with these requirements.
20. Without limiting the foregoing, Users agree not to use the Services for any of the following.
    1. To engage in any obscene, offensive, indecent, racial, communal, anti-national, objectionable, defamatory or abusive action or communication and to exercise due caution and discretion in the use of Rivea;
    2. To harass, stalk, threaten, or otherwise violate any legal rights of other individuals;
    3. To publish, post, upload, e-mail, distribute, or disseminate (collectively, "Transmit") any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful content;
    4. To advertise, offer or sell any goods or services for any commercial purpose on Rivea without the express written consent of Rivea;
    5. To falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or the source of software or other material;
    6. To impersonate any person or entity, including, but not limited to, a representative of Rivea, or falsely state or otherwise misrepresent User's affiliation with a person or entity;
    7. To forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through Rivea or to manipulate User's presence on Rivea(s);
    8. To publish information that threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement violence or disturb the maintenance of public order or the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation;
    9. To publish information that is an invasion of another’s privacy, their bodily privacy, insulting or harassing on the basis of gender, libelous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
    10. To engage in any illegal activities. You agree to use our bulletin board services, chat areas, news groups, forums, communities and/or message or communication facilities (collectively, the "Forums") only to send and receive messages and material that are proper and related to the purpose of that particular Forum.

Additional Account Terms

21. In the event where the username is not appropriate, Rivea reserves the right to disallow use of such name.
22. If you wish to delete your account, you may do so as per our privacy policy, available at www.qzone.live/privacy-policy. Once your account deletion request is authenticated, we may initially deactivate your account for 90 days or may immediately close your account.

Contests of Skill

23. The quizzes/contests hosted on the Platform, and made available to you, are all contests of skill. While each contest may feature a different level of skill and difficulty, and the threshold may vary, Rivea may employ a normalisation metric to pool players across games for hosting a contest. Rivea may also record and publish user performance from time to time for purposes such as research, offering free-to-play games, promoting responsible gaming, facilitating game plays, determining skill levels, etc. Each contest will be governed by the skill set you demonstrate in order to achieve an outcome. The Platform guarantees that all players are provided with an identical environment in each contest, regardless of their jurisdiction or country, ensuring a fair and consistent experience. Contests of skill under the applicable laws are allowed to be played for real money, barring certain prohibitions and restrictions in specific states.
24. The Supreme Court of India, in State of Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v. State of Tamil Nadu (AIR 1996 SC 1153), defined games of skill as follows: “A game of skill, on the other hand—although the element of chance necessarily cannot be eliminated—is one in which success depends principally upon the superior knowledge, training, attention, experience and adroitness of the player. Golf, chess and even Rummy are considered to be games of skill. The Courts have reasoned that there are few games, if any, which consist purely of chance or skill, and as such a game of chance is one in which the element of chance predominates over the element of skill, and a game of skill is one in which the element of skill predominates over the element of chance. It is the dominant element—“skill” or “chance”—which determines the character of the game.”

Contests, Deals, Levels and In App Purchases

25. Rivea may conduct promotions—including contests, consolation prizes, and level redemptions. Each promotion may have additional terms and rules that will be posted or otherwise made available to you. For the purposes of each of these activities, such rules will be deemed to be incorporated into and form a part of these Terms and will be binding on you.
26. Tier Levels – Rivea may classify its Users into different tier/profile levels at its discretion using a proprietary algorithm that factors in multiple variables (e.g., number of games played, performance in those games, etc.). Such levels have no monetary value and do not constitute currency or property.
27. Certain parts of the Services may be available to you only upon payment of a participation amount.
28. Rivea reserves the absolute right to determine (i) the format of any contest; (ii) the prize structure; (iii) the selection of winners; and, (iv) the manner of disbursal of rewards, gifts, and deal redemptions.
29. Rivea makes no assurance and will have no liability with respect to the quality of product(s), rewards, gifts, deal redemptions, logistics and handling procedures, or any unforeseen costs or unfavorable constraints that may arise when a User claims rewards.
30. If Rivea charges its Users a Platform Fee for its Services, Rivea may refund such fee in the event of negligence or deficiency on the part of Rivea or a deliberate breach of these Terms, but not if a User’s account is suspended or removed due to:
    1. Any breach or inadequate performance by the User of these Terms and Conditions; or,
    2. Any circumstances beyond Rivea’s reasonable control.
31. Rivea may send communications such as announcements, administrative messages, or promotional marketing regarding its Services via text message (SMS) or other media to the contact channels provided by the User during registration or use of the Services.

Third Party Sites, Services and Products

32. Rivea may contain links to other websites owned and operated by third parties. Such links do not imply any endorsement by Rivea of the websites, their content, products, or services. Users’ use of each site is subject to its posted conditions. Rivea does not exercise control over any third-party sites and is not responsible for their content.
33. Users’ interactions with third parties—including payment providers and verification service providers—are solely between the User and that third party, and are subject to the third party’s terms, conditions, and policies. The User assumes all risk arising from such interactions.
34. Rivea may embed links to third party services (including YouTube). Your interactions with these platforms are governed by their respective policies. For example, YouTube’s terms are available at https://www.youtube.com/t/terms and Google’s Privacy Policy at https://policies.google.com/privacy?Hl=en-US. To manage your Google account permissions, please visit https://myaccount.google.com/permissions?Pli=1.

Intellectual Property

35. Users acknowledge that all copyrights, trademarks, and other intellectual property rights in and relating to the Services are owned by or licensed to Rivea.
36. By submitting any content on or through the Services, you grant Rivea a worldwide, non-exclusive, royalty-free license with the right to sublicense to use, copy, reproduce, process, adapt, modify, publish, transmit, display, distribute, and create derivative works of such content in any media now known or later developed.
37. Without limiting Rivea’s rights in the Services, you expressly authorize Rivea to use your name, username, likeness, image, sobriquet, caricature, alias, moniker, profile image, details of your winnings, and any other materials derived from the Services worldwide and in perpetuity for providing its Services, featuring on the Platform, and for promotional and marketing activities.
38. Users must not copy, distribute, make public, or create derivative works from any content on the Platform or shared with any other User. Rivea respects intellectual property rights and expects users to do the same. If a User or third party believes that their content has been infringed, they must provide Rivea with: (i) identification of the protected work; (ii) identification of the infringing material and its location; (iii) contact information (address, phone number, email); (iv) a statement of good faith belief that the use is not authorized by the copyright owner, its agent, or the law; (v) a statement that the provided information is accurate under penalty of perjury; and (vi) a countersigned written document (or valid electronic signature).
39. All rights, title, and interest in and to the Services remain the exclusive property of Rivea and/or its licensors. These Terms do not grant any right to use the Rivea name, trademarks, logos, domain names, or other brand features without prior written consent.

Tax & TDS Policy

40. In compliance with amendments made to the Central Goods and Services Tax Act, 2017, Integrated Goods and Services Tax Act, 2017, respective State GST Acts, and other laws effective from October 1, 2023 (collectively “GST Laws”), deposits made by Users will be subject to GST at the prescribed rate from that date. The deposited amount is “inclusive of GST” and may be adjusted for any discount received by the User in their Unplayed wallet. GST is calculated as “total amount collected X (Tax Rate in % of IGST, or, as applicable, CGST, SGST, or UTGST/100 + sum of applicable rates)”. The GST amount is non-refundable for any withdrawal.
41. Further, any other taxes/levies/duties, as applicable, will be paid by the User.
42. Rivea deducts tax at source (TDS) on net winnings as required by applicable law, including Section 194BA of the Income Tax Act, 1961. The TDS rate will be as prescribed under the relevant Finance Act.
43. TDS is deducted on net winnings regardless of whether they are in cash, in kind, or partly both. The deducted TDS is independent of the payment mode.
44. A User must provide a valid PAN so that Rivea can file the TDS accordingly. The same PAN is used for filing the quarterly TDS return under Section 200(3) of the Income Tax Act, 1961.
45. If a PAN is not furnished, Rivea will deduct TDS at a rate of 30% or as otherwise prescribed by law. Additionally, without PAN submission, the User may not be allowed to credit or withdraw funds.
46. If incorrect PAN details are provided, it will be treated as if no PAN was provided.
47. Any prize given in kind will be treated as a withdrawal for TDS calculation purposes.
48. TDS must be paid within 24 hours. Please allow Rivea 15 working days to deliver your prize.
49. To claim your winning product, if TDS is applicable (as per Section 194BA and Section 115BBJ of the Income Tax Act, 1961), the winner has 24 hours from winning to pay TDS. Failure to do so within 24 hours will result in the winning being considered expired.
50. Rivea’s TDS policy is based on Applicable Law. Rivea reserves the right to modify, change, or amend the TDS policy as required by law and will apply the provisions effective at that time.

Payment Terms

51. In respect of any transactions entered into on the Platform, including payment to participate in paid Contest(s), Users agree to the following payment terms:
    1. Subject to these Terms, all amounts deposited by the User after deduction of applicable GST are held in a fiduciary capacity to facilitate gameplay until the Winners are determined and prizes are distributed. Users agree that Winners of respective contests will pay the pre-disclosed Platform Fees on behalf of the remaining Users.
    2. The User may participate in a Contest wherein the User must contribute a pre-specified amount towards the Prize Money Pool, which will be passed on to the Winner(s) after the Contest as per its terms and conditions. Rivea has no right or interest in the Prize Money Pool and acts solely as an intermediary. The User’s contribution is debited from their account balance.
    3. Users are provided with three account categories for processing and reconciliation of payments: (i) ‘Play Balance’ Account, (ii) ‘Winnings’ Account, and (iii) ‘Bonus’ Account. Funds in these accounts cannot be transferred to another category or to third party accounts.
    4. User winnings may be credited into any wallet subsection (Play Balance, Bonus, Winnings) in any proportion at Rivea’s discretion. Amounts remitted via designated payment gateways are credited to the User’s Play Balance Account.
    5. Each time a User participates in any Contest on the QZone platform, the pre-designated amount may be debited in any proportion and order from any of the three wallet subsections (Play Balance, Bonus, or Winnings) as determined by Rivea.
    6. If there is any outstanding amount for participation in any match(s) or Contest(s), the User will be directed to the designated payment gateway to complete the payment. Any excess amount added by the User via the payment gateway will be transferred to the User’s Play Balance Account for future use.
    7. Debits from the Play Balance Account are made in the order of credit—amounts credited earlier are debited first.
    8. A User may withdraw amounts from their Play Balance Account by contacting Rivea Customer Support. All amounts in the Play Balance Account must be used within 60 days of credit. Any unused amount after 60 days may be forfeited without liability. Users may be required to provide valid photo identification and address proof for processing withdrawals. The name on the identification must match the name provided during registration and as per bank records. If a valid bank account is not registered or the account is not verified to Rivea’s satisfaction, Rivea will notify the User via email at least 30 days prior to the withdrawal request, and failure to register or verify may result in forfeiture of the funds. Withdrawal requests will be processed net of GST (i.e., GST paid on deposits is not refundable).
    9. Withdrawal from the Play Balance Account is subject to PAN submission, Aadhaar verification, geolocation verification (no withdrawals outside the country), and the withdrawal bank account must be in the verified User's name. Withdrawals will incur processing fees and applicable taxes. Additionally, any bonus amounts offered may be forfeited or adjusted at the time of withdrawal. A processing fee of 30% of the intended withdrawal amount may be charged.
    10. Users have full control over the funds in their Winnings Account. However, withdrawals from the Winnings Account may be subject to limits and conditions based on the User's loyalty level and risk profile. Users may not be allowed to withdraw the entire amount in one transaction due to these limits, which may be modified or adjusted by the Platform with notice via the Platform’s interface.
    11. Withdrawal of any amount in the Winnings Account may be initiated via a self-serve request on the Platform. However, funds will be forfeited if not withdrawn within 60 days of credit or 60 days of inactivity. Rivea may charge a processing fee (displayed on the withdrawal interface) at its sole discretion.
    12. For promotional activities, Rivea may issue Bonus points (i.e., a Discount) to the User, which will be deducted from the entry fee for participating in a Contest. Bonus points may be issued in various forms:
        1. Add Cash: A percentage bonus on new deposits made via payment gateways.
        2. Free Ticket: Awarded as part of user engagement or journey initiatives, usable for 100% discount gameplay.
        3. Leaderboard: Rewards based on performance milestones in games of skill.
        4. Loyalty: Bonus points redeemable based on the User’s loyalty level.
        5. New User: Incentives offered to new Users to enhance their Platform experience.
        6. Partial Discounts: Discounts offered as part of specific engagement actions.
        7. Rakeback: Rewards based on performance and engagement actions.
        8. Invite Friends: As per the Invite Friends program (see Clause 53).
        9. Sign Up: Offered to new Users upon registration.
        10. Discount Points: Bonuses credited when Users add funds to their Unplayed Wallet per Rivea schemes.
    13. The usage of any issued points is subject to limitations and time restrictions as notified by Rivea. Bonus points are issued at Rivea’s sole discretion and cannot be demanded as a matter of right. Issuance on any day does not create an expectation for future issuance. Bonus points are non-withdrawable and non-transferable except as part of Contest winnings. In the event of account termination by the User or Rivea, all Bonus points revert to Rivea.
    14. ALL BONUSES CREDITED IN A USER’S ACCOUNT WILL BE VALID FOR UP TO 14 DAYS FROM THE DATE OF CREDIT. After 14 days, any unutilized bonus will lapse and not be reflected in the User’s account. Bonus may be credited in any wallet subsection (Unplayed, Bonus, Winnings) at Rivea’s discretion.
    15. Upon confirming a transaction on the Platform, Users are bound to make payment for that transaction.
    16. The User acknowledges that, due to bank reconciliations and external dependencies, transactions on the Platform may take up to 24 hours to process. Any amount paid or transferred into the Play Balance or Winnings Account may take up to 24 hours to reflect. Similarly, bonus utilization or debits may take up to 24 hours to reflect. Users agree not to raise any complaints regarding such delays, including lost opportunities to join a Contest or match.
    17. Once confirmed, a transaction is final and cannot be canceled. In exceptional circumstances, Rivea may refund a transaction after deducting applicable cancellation charges and taxes. At the time of the transaction, additional terms may apply, and in the event of conflict, those terms will prevail.
    18. The terms of play for each game are displayed on the Platform. The User can view the fixed or variable winning amount for each Contest, as determined by Rivea. The User is eligible to withdraw funds only up to their available Winnings, subject to expiration and after submission of relevant documentation.
    19. Invoicing: Post 1st October, 2023, Rivea will issue an invoice for the cash deposited by the User in their Unplayed wallet for gameplay. Users may request invoices within 30 days of the transaction. Requests received after this period may not be entertained. Invoice links will be provided on the Platform and expire 60 minutes after creation if not downloaded. Users can request a new link if required. For any invoicing grievances, please contact support@riveaworld.com. If you are unable to access an invoice despite a valid request, please contact us and we will respond within 30 working days with a copy.
52. Standard Terms and Conditions of Promotions
    1. Participation in any Promotion is subject to the specific terms for that Promotion. By participating, the user consents to and agrees to adhere to the terms of the Rivea game and Rivea’s Privacy Policy.
    2. Promotions are open only to users in India. Participation by proxy is not permitted.
    3. Participation in Promotions is voluntary.
    4. Participation in one Promotion does not guarantee eligibility to participate in another.
    5. An existing User must not register a new account or operate more than the permissible number of accounts to participate in a Promotion.
    6. Users may be required to verify their mobile number and account details as per the Promotion terms.
    7. Persons with phone numbers on the National Do Not Call Registry (NDNC) must de-register during the Promotion period. Users who do not de-register cannot claim or complain about calls or SMS related to the Promotion.
    8. The verification process may require submission of personal information.
    9. Rivea may disqualify any user from a Promotion for engaging in illegal, unlawful, or improper conduct.
    10. Any Bonus Amount credited as part of a Promotion can be used to join contests as per Platform limits. Unused Bonus Amount will expire 14 days after credit.
    11. The deposit of Bonus Amount or grant of free entry is at Rivea’s sole discretion and subject to compliance with these Terms and applicable Promotion Terms. Rivea may change the Bonus Amount or free entry without notice. Bonus Amount cannot be substituted for other items or exchanged for cash.
    12. Rivea reserves the right to withhold or forfeit the benefits of a Promotion if a user violates these Terms or applicable Promotion Terms, and may take further action as necessary.
    13. Mere participation does not entitle the user to receive any Bonus Amount.
    14. Rivea’s decisions regarding Promotions and associated benefits are final and binding; no correspondence, objections, or complaints will be entertained.
    15. A Promotion cannot be combined with any other contest, offer, or promotion conducted by Rivea simultaneously.
    16. Rivea is under no obligation to respond to any feedback, suggestions, or queries regarding Promotions.
    17. Notwithstanding anything herein, Rivea’s aggregate liability in relation to any Promotion will not exceed Rs. 50.
53. Standard Terms and Conditions of the "Invite Friends" Program – The Rivea Invite Friends Program allows you to invite friends to join the Platform. If both you and your referred friend meet the criteria and complete all steps specified, you both may earn a Discount (“Bonus Amount/Discount”) redeemable to join Contests on the Platform. To participate:
    1. Participation is voluntary. A user must not register or operate more than one account for the purpose of the Program.
    2. The Rivea Application must be downloaded and installed on your mobile device. You will be provided with a unique link or code (the “Inviter” code) to share with friends (each an “Invitee”) for account registration.
    3. The Inviter and Invitee are eligible for the Bonus Amount if: (i) the Invitee is not an existing Rivea user; (ii) the Invitee registers using the unique link or code; and (iii) both parties verify their mobile numbers within 30 days from the Invitee’s registration.
    4. An Invitee who is already a Rivea user cannot register a new account for the purpose of earning the Bonus Amount. Rivea will determine, in its sole discretion, whether an Invitee is an existing user.
    5. The Bonus Amount deposit is at Rivea’s sole discretion and subject to compliance with these Terms. Rivea may change the Bonus Amount or substitute it without notice. The Bonus Amount cannot be exchanged for cash.
    6. Rivea reserves the right to withhold the Bonus Amount or forfeit any benefits if a participant engages in illegal or improper conduct.
    7. Mere participation does not entitle the participant to any Bonus Amount.
    8. Rivea’s decision regarding the Program and the Bonus Amount is final and binding; no objections or complaints will be entertained.
    9. This Program cannot be combined with any other contests, promotions, or programs run by Rivea.
    10. Rivea reserves the right to change, modify, or withdraw the Program and/or these terms without prior notice.
    11. The Terms and Conditions applicable to Rivea’s fantasy games and services will govern the Program.
    12. Rivea is under no obligation to respond to any feedback, suggestions, or queries regarding the Program.
54. Limitation of Liability
    1. To the maximum extent permitted by law, your access to and use of the Services and any content is at your own risk. The Services are provided on an “AS IS” and “AS AVAILABLE” basis. Rivea disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
    2. Rivea makes no warranty regarding the completeness, accuracy, availability, timeliness, security, or reliability of the Services or any content; nor does it warrant that the Services will meet your requirements or be uninterrupted, secure, or error-free.
    3. Rivea shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses, arising from (i) your access to or use of the Services; (ii) any third-party conduct on the Services; (iii) any content obtained from the Services; (iv) unauthorized access, use, or alteration of content; or (v) natural calamities.
    4. In no event will Rivea’s aggregate liability exceed the total amount you have paid to Rivea in the six months preceding the claim or Rs. 1000 (whichever is lower).
    5. Users are solely responsible for any consequences arising from illegal acts or non-compliance with these Terms, including providing incorrect personal details. Users indemnify Rivea and its officers, directors, employees, and agents for any losses, including legal fees, resulting from such acts.
    6. Users will indemnify, defend, and hold Rivea harmless from any claims arising from a User’s engagement with the Platform or participation in any Contest(s). Rivea will not be liable for any such acts or omissions.
    7. The failure of Rivea to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision is deemed invalid or unenforceable, it will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
    8. These Terms will be governed by and construed in accordance with the laws of the Republic of India, and your access to the Services is additionally subject to the rules and regulations of your state of residence.
    9. All claims, legal proceedings, or litigation arising from the Services shall be brought solely before the courts in New Delhi. Users consent to the jurisdiction of these courts and waive any objections regarding the forum.
55. Grievance Redressal Mechanism
    1. If you have any complaints or grievances pertaining to: (i) any user content that you believe violates these Terms; (ii) your access to the Services; or (iii) any content that appears obscene, pornographic, pedophilic, invasive of privacy, insulting, harassing, or defamatory, please report it by writing to support@riveaworld.com.
    2. In your complaint, please include your name, address, contact number, email address, your relationship to the complaint subject (e.g., complainant or on behalf of someone), details of the complaint (with clear identification of the content), and a statement that you believe the content violates these Terms, along with a declaration that the provided information is accurate.
    3. We aim to acknowledge complaints promptly and resolve them within 24 to 48 hours. Please report complaints promptly, as delays may affect our ability to resolve the issue. We cannot act on complaints raised more than 90 days after a game is played.
    4. Upon receiving a complaint, Rivea reserves the right to investigate and take appropriate action. We may contact you for further clarification, and your timely assistance is appreciated.