RIVEA WORLD PRIVATE LIMITED
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Privacy Policy
Last updated: 31st December, 2024
PLEASE READ THIS POLICY CAREFULLY BEFORE USING THE QZONE PLATFORM
We, at Rivea World Private Limited (Rivea, We, us, our) respect the privacy of our users (Users, you, your) and we want you to be informed of our practices, when we collect, process, use and disclose information. This Privacy Policy (Policy) governs our data collection, processing, transfer protocols, to enable you to better understand the manner in which we handle your personal information (as defined by law). This Privacy Policy covers only information collected through our Platform and does not cover any other data collection or processing – without limitation, collection conducted offline, or through our products or services that do not link directly with this Policy, or by third-party sites that we may link to.
By accessing, downloading, and/or using the Platform, you agree to be governed by the terms of this Policy. This Policy shall be read in conjunction with the Terms of Use, which shall form a binding agreement with you.
We may revise this Policy, and update our Services and the Platform from time to time. So, we request you to please review this page regularly and take notice of any changes we make. We will, in any event, periodically inform our users of this Policy, and any change in this Policy, as required by law. If you do not agree with any part of this Policy, please stop using our Services or accessing this Platform immediately.
Capitalized words used in this Policy and not defined will have the meaning given to such words in the Terms of Use.
1. What Data Do We Collect?
When you visit our website, use our mobile application, and our Services, you trust us with your personal information. We take your privacy seriously. Through this Policy, we have tried to explain in the clearest and simplest way possible what information we collect, why we collect it, by what means, and how we use it. We collect this information to ensure that we can provide you with our Services in the best manner possible and to keep such collection and usage of data as transparent as possible.
Data you submit when signing up for and using our Services
| S.No. | Means of Data Collection | Data Collected |
|---|---|---|
| 1. | During Sign-Up | Mobile Number – mandatorily required for OTP verification. State – you must confirm the State from which you are accessing the Platform (to block users from restricted States). Language Preference – so that the Platform is accessible in your preferred language. KYC Information – you may be required to submit KYC documents to our licensed service providers. |
| 2. | User Profile Data | Name, e-mail address, gender, date of birth, city, and display picture – to maintain your user profile and offer customized services. |
| 3. | Feedback Data | Any information provided by you for feedback purposes. |
2. Data we collect from usage of the Services
- Geolocation Data: You may, at your option, allow us to collect location data from your mobile device—even when the Platform is running in the background—to block users from restricted States.
- Transaction Information: If you transact on our Platform (e.g., adding or withdrawing money, or making a purchase), we collect details such as the amount, mode of payment, date and time, purchase history, and corresponding invoice.
- Device Data: We collect information about the devices used to access our Services, including hardware model, IP address, installed software, available storage, unique identifiers, advertising identifiers, and mobile network data to help identify users and prevent fraud.
- Usage Data: We collect data about your interactions with our Services including access times, features or pages viewed, system activity, browser type, and any third-party sites or services used.
- Cookies: We use “cookies” to recognize you and your device, to better understand your navigation on our Services, and to improve your experience. You can disable cookies via your browser settings.
3. Data we receive from other sources
We may receive information about you from third-party websites if you use social media plug-ins to connect with us. Your use of these third-party services is subject to their terms and privacy policies, and we urge you to review them.
2. How And Why Do We Use Collected Data?
We, and/or third parties acting on our behalf, may use your data to:
| S. No. | Reason For Collection | Use Of Data |
|---|---|---|
| 1. | Enable Services | Creating your profile; improving the Services, design, and navigation of the Platform; facilitating in-app purchases; providing requested support; determining eligibility for contests and exclusive offerings; and performing necessary internal operations such as troubleshooting, fraud detection, and usage analysis. |
| 2. | Customer Support | To resolve your concerns arising from the use of our Services. |
| 3. | Research and Development | For analyzing usage and activity trends and improving the user interface and experience. |
| 4. | Marketing and Outreach | To promote and market the Platform and our Services. |
| 5. | Legal Compliance | To fulfill our legal or contractual obligations or as requested by legal or regulatory authorities. |
3. When And With Whom Do We Share Collected Data?
We will share your data with third parties only in accordance with this Policy, so that we are able to provide the Services and enable an improved user experience. We have and will never sell your data to third parties for profit.
| S. No. | Data Shared With | Purpose |
|---|---|---|
| 1. | Third Parties Service Providers: We work with third-party service providers to perform services on our behalf (e.g., infrastructural, transactional, maintenance, support, analytics, and marketing). We only share such data with them as is necessary to provide the Services to you. For KYC processing, we retain no part of your KYC documents except for an encrypted hash value (i.e., algorithmic code) which contains none of your personal information. Third Party Services: Through the Platform, you may, at your option, connect with other websites, products, or services that we do not control. Access to such websites or services is subject to their respective privacy policies. Subsidiaries and Affiliates: We may share collected data with subsidiaries, affiliates, or related entities to fulfill contractual obligations to you. Change in Control: If we (or our affiliates) are involved in a merger, acquisition, or sale of substantially all of our assets or equity, we may have to disclose databases stored in the course of our operations. | To enable us to provide the Services and enhance your user experience. |
| 2. | Legal Enforcement Authorities | We may share the data collected as required by applicable law, to co-operate with law enforcement agencies or upon receipt of a court order, and/or with courts and public authorities to protect you, us, or third parties from harm, including fraud or risks to physical safety. |
4. What Are Your Rights Regarding Collected Data?
We consider it important to empower you with rights regarding your data. We provide you with the following rights:
| S. No. | Right | Scope |
|---|---|---|
| 1. | Access | You may access your information by logging into your account or profile on our Platform. |
| 2. | Rectification | You may request corrections, updates, or deletion of your information. We will make reasonable efforts to respond promptly in accordance with applicable laws. Please contact us at the address provided in the “How Can You Contact Us?” section. |
| 3. | Withdrawal of Consent | You may withdraw your consent for processing your data; however, this may affect our ability to provide certain Services. To withdraw your consent, please email us at the address provided below. |
| 4. | Deletion of Account | If you wish to delete your account, you must request account deletion via the profile menu on the Rivea Platform or by writing to us. If you request deletion, your account will be deactivated for 90 days, after which it will be permanently deleted if not reactivated. |
Please note that notwithstanding the above rights, there may be situations where we are legally unable to comply with your request—for example, if we are required by law to retain transaction records or other data for compliance or legal defense.
5. What Are Our Data Security and Protection Practices?
We maintain appropriate technical and physical safeguards to protect Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, and any other unlawful processing. These safeguards ensure a level of protection commensurate with the risk and the nature of our business, taking into account available technologies and implementation costs. However, Rivea does not guarantee that Information will never be accessed, disclosed, altered, or destroyed due to a breach of these safeguards. Rivea takes all reasonable steps to ensure that your Information is treated securely and in accordance with this Policy. We do not warrant that the Platform, its servers, or any communications on our behalf are completely secure or virus-free. Rivea will not be liable for any damages arising from any breach of these safeguards.
6. How Can You Contact Us?
If you have any questions or need clarifications about this Policy, or if you wish to file any complaints, comments, or concerns regarding our data privacy and protection practices, please contact us at support@riveaworld.com.
7. Do We Collect Data From Children?
Our Services are not directed to persons under the legal age of eighteen years. Rivea does not knowingly collect personal information from children under the legal age. If we are informed that a child under the legal age has provided us with their personal information, we will take all necessary steps to remove such information from our servers and terminate any associated accounts. If you become aware that a child has provided personal information, please inform us at the address provided in the “How Can You Contact Us?” section.
8. What If There Are Changes To This Policy?
Rivea may periodically review and update this Policy to incorporate necessary changes. We will strive to notify you of any significant changes with prior notice, where possible. We encourage you to review this Policy on a regular basis; your continued use of the Platform and our Services will constitute your acceptance of the updated Policy.
9. Do We Transfer Data Across Borders?
We do not store or transfer your data outside India. However, we may revise our practices and transfer your data to jurisdictions where our affiliates or subsidiaries are located. Such transfers will occur only if the destination jurisdiction provides an adequate level of protection and the transfer is lawful and necessary to fulfill our obligations to you. We will comply with all legal and regulatory requirements regarding your data, including ensuring appropriate safeguards.